VOLTORS
ENESDE

Legal

Refund Policy

This Refund Policy applies to fees paid for VOLTORS proprietary SaaS platform subscriptions and to deposits paid ahead of a consulting engagement. It does not override any specific refund terms agreed in a signed Master Services Agreement (MSA) or Statement of Work (SOW), which take precedence for that engagement.

Last updated: July 11, 2026

1. Refund request window

SaaS platform subscriptions: you may request a full refund within fourteen (14) calendar days of your first paid invoice on a new subscription, provided the platform has not been used beyond reasonable evaluation (see Section 2).

Consulting deposits: a deposit paid to reserve a delivery slot is refundable in full if VOLTORS has not yet begun discovery or scoping work, and refundable at fifty percent (50%) if requested after discovery has started but before the first deliverable milestone.

2. Conditions that apply

  • —The refund window above applies to the first billing cycle of a new subscription only; renewal charges are non-refundable once the renewal period has begun
  • —Reasonable evaluation use means exploring core features to assess fit; migrating production data or integrating the platform into live business operations is treated as acceptance of the service
  • —Custom development, one-off integration work, and third-party licensing fees passed through to the client (e.g., cloud hosting costs already incurred) are non-refundable once the work has started
  • —Refunds are not available for partial billing periods after the initial refund window has closed; cancellation stops future billing but does not refund the current period

3. How to request a refund

Send a written request to billing@voltors.io with your company name, invoice number, and the reason for the request. Our billing team will confirm receipt within two (2) business days and may ask for brief additional information to process the request.

4. Refund method

Approved refunds are issued to the original payment method used for the charge. If the original method is no longer available (e.g., an expired card), we will arrange a bank transfer to an account held in the name of the invoiced company.

5. Processing time

Approved refunds are processed within ten (10) business days of approval. Depending on your bank or card issuer, funds may take a further five (5) to ten (10) business days to appear on your statement.

6. Exceptions

No refund is available where: the subscription or engagement was terminated by VOLTORS for a breach of the Terms & Conditions or Acceptable Use rules; the client has already received the primary deliverable of a fixed-fee SOW milestone; or the request is made after the applicable window in Section 1 has closed. VOLTORS reviews exceptional circumstances (e.g., documented platform outage attributable to us) on a case-by-case basis.